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CAPSTONE PROJECT

MediPal

INFO

MediPal is a digital tool designed for users who are want to take their medications properly such as taking it on time, taking the correct dosage and being informed of the medication itself. MediPal allows the user to set up reminders in a gamified and stress-free manner, learn more about their medicine and even book refills from the comfort of their fingertips, so they can feel empowered to take their medication. 

This design challenge is where I applied my understanding of the UX design process and created a digital experience for a given problem.

This Mobile Application won the RGD Intent Award for Accessible Design 2021

ROLE

TEAM

TOOLS

Product Designer

Figma

Illustrator

AfterEffects

Miro

DURATION

10 Weeks

Taking medications can be difficult; resulting in improper dosage which can further complicate health problems

PROBLEM DISCOVERY

A large problem people face is improper medicinal compliance. This means not taking medicine correctly whether it is not taking it on time or incorrect dosages. This problem is relevant to anyone taking many medications but especially within the elderly and working professionals; which can further jeopardize their health.  

MOTIVATION

Creating a digital solution for users looking to take their medication properly was important to me as it is something I struggle with, and my team was also very passionate about this as well. 

Being able to empathize with this problem space and folks who have struggles with medicine compliance guided this project and its final form.

CHALLENGE FRAMEWORK

 

Prior to continuing on with this design challenge, I mapped out exactly how I would create this digital solution, taking inspiration from the double diamond framework.

COMPETITIVE ANALYSIS

By analyzing what exists in the market, we can gauge out important features to improve existing features and innovate the next

 
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Time/Convenience
 

PROBLEM DEFINITION

 To define the issues surrounding medical incompliancy,
I found a number of studies and resources to validate this problem:

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More than one in five Canadian adults live with one of the following chronic diseases: CVD, cancer, CRD or diabetes. 

Use of Nutritional Supplements, Statistics Canada

Across all medicines, it has been estimated that up to 75% of people do not take their medicines properly

- Patience Adherence to Medication Poll, Epilepsy Research UK

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45.6% of Canadians: age 1+, (15.7 mil. people) use a min one nutritional supplement daily. 45% of children: 1-3 and 4-8 take nutritional supplements.

- How Healthy are Canadians, Public Health Agency of Canada, 

USER INTERVIEWS

Interviewing users about their struggles with taking medication produced new insights & themes.
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Reminders

Notifications

• Checklist

Schedule

We conducted 5 interviews with people who take multiple medications to discover the pain points and insights they face whilst taking multiple medications. We interviewed people who would actually use and benefit from the app, a from there pain points, insights and user personas were created, from there user scenarios were created so as a team we could become aware of how might the user interact. 

SYSTEMS REQUIREMENT CHART

By creating a MoSCoW chart, we gauge out the Must-Have, Should-Have, Could-Have, and Would-Have features. This allows to prioritize features that address the problems we found within this area space, and what features are the most important to have when designing the app

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USER PERSONAS

To summarize our research and findings, we created user personas, which helped us synthesize our research and embody the research into real-life users which would help streamline the app to meet their goals and needs. 

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George user persona 2

INFORMATION ARCHITECTURE MAP

To begin the process of turning our research into a plausible product, we took our Systems Requirments chart, personas and scenarios and combined them to come up with paths users would take when using the app, we combined all the possible features into a map to see where the features would be throughout the app. 

 
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USER JOURNEYS

User journeys were a great way to show how the users needs are potentially going to met in the app, and how the general flow would work.

WIREFRAMES

 

To begin the process of turning our research into a plausible product, we took our Systems Requirments chart, personas and scenarios and combined them to come up with paths users would take when using the app, we combined all the possible features into a map to see where the features would be throughout the app. 

STYLE GUIDE

 

UI RESEARCH

STYLE GUIDE

Colours
Typography
Iconography
Illustrations
 

After completing the mid-fidelity wireframes and compiling our UI Research We then proceeded to establish a style guide, which helped us keep consistency throughout all of our high-fidelity prototypes.

USER TESTING INSIGHTS

 

We got the opportunity to conduct a few remote user-tests through zoom to gain insight and feedback. Through this, we were able to catch and reiterate and errors in our flows and prototype.​ Taking the insight we gained from the user tests, we implemented a series of changes that addressed each issue. Below is a summary:

MediPal includes key features that make taking medications easier. From being able to seamlessly check off daily medications, viewing your medical history to providing a digital platform for organizing one's medication, MediPal is truly a saviour for making taking medications simpler in the digital age. 

FINAL PROTOTYPE
 

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Within the homepage, users can quickly check off the medication once they've taken it; as well as view the ones they need to take. 

INTRODUCING: TASKS 
 

Users can easily add, edit and remove the medications they are taking in the Medicine Cabinet - an area to digital store and organize their medication, to make medications effortless and empowering. Users can easily set reminders, dosages, timings for their medications all in one spot. 

MAKING A ROUTINE
 

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Worried about missing your refill? MediPal lets users conveniently send a refill request for their medication. MediPal also lets users manage their dependant's accounts, so they can easily request refills for their dependants. 

HASSLE-FREE REFILLS
 

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Want to read about the side effects of the medication you are taking, or just want to be more informed about a specific medicine? The Medicine Database lets users easily search up any medication, and add it to their Medicine Cabinet. 

KNOW YOUR MEDICATION
 

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Key Takeaways

Doing this project entirely remote due to COVID-19 was definitely a new and challenging experience. Spending hours designing and prototyping and researching from home; was a challenge and being transparent with your group members, about anything, definitely allowed for more productivity and better design decisions.

 

I also learned that productivity tools such as Miro and Notion allow for great productivity and staying on track. This project was extremely challenging and exciting as it was my first time working collaboratively on a large-scale product. I learned the importance of being a good listener and leader when it comes to product design, it truly creates a more fluid and fun environment to work in. I hope to continue creating products in a team setting and have fun doing so.